Technical support analyst - systems (Technical Support Analyst）

Anticipated Start Date: 2010/10/01

Location: Saint John, New Brunswick (12 vacancies )

Education: Completion of high school, Some college/CEGEP/vocational or technical training, Completion of college/CEGEP/vocational or technical training, Some university

Languages: Speak English, Read English, Write English

Specific Skills: Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced, Consult user guides, technical manuals and other documents to research and implement solutions, Provide advice and training to users in response to identified difficulties, Collect, organize and maintain a problems and solutions log for use by other technical support analysts

Work Setting: Telecommunications industry

Computer and Technology Knowledge: Windows, Linux, Hardware, Networking software, Networking hardware, Word processing software, Office Suites

Work Conditions and Physical Capabilities: Fast-paced environment, Work under pressure, Attention to detail, Sitting

Security and Safety: Basic security clearance, Criminal record check

Essential Skills: Reading text, Document use, Writing, Oral communication, Working with others, Problem solving, Decision making, Critical thinking, Job task planning and organizing, Finding information, Computer use, Continuous learning

Business Profile: Innovatia's core business is elearning, technical documentation, technical support and knowledge management.

Web Site: [url]http://www.innovatia.net/careers[/url]

小鹏同学，速度很快哦，我都没来得及贴，哈哈～～～